Proudly created in Australia

info@newlyfe.com.au

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CARE TIPS FOR YOUR NEWLYFE TOWEL

 

  • When you receive your new towel please wash it separately in cool water and hang to dry, ready for its first adventure.

  • Your towel loves a cool gentle wash cycle, no hotter than  30°C / 86°F in the washing machine.

  • As always, please remember not to mix colors with your whites when washing and wash separately for the first wash.

  • Avoid using fabric softener when washing your NewLyfe towel as this may lose the soft feel and quick dry qualities of the towel.

  • Your towel can be tumble dried however, we do not recommend this too often. 

 

DELIVERY & POSTAGE

 

  • Our aim is for you to receive your purchase within 3-4 business days, once payment has been received. Please allow a few extra days during the Christmas festive season and for remote destinations.

  • NewLyfe will post anywhere in Australia via Parcel Post. Shipping rates are available to view before you place your order. 

  • NewLyfe will take every care in packaging your order but cannot be held responsible for lost or damaged goods during transit.

  • All prices are based on Australia Post's rates and therefore are subject to change without notice.         

QUALITY ASSURANCE

  • Customer satisfaction is of utmost importance to us!

  • For your peace of mind, our goods are backed by our manufacturer 30-day money back guarantee and a 2 year replacement warranty on faulty goods.

  • This assurance commences on the day of purchase, as reflected on your purchase invoice/receipt.

  • We follow the guidelines set out by the Australian Competition and Consumer Commission. Therefore, we are not required to provide a refund or replacement if you simply change your mind.

30 Day Money Back Guarantee

  • You're entitled to a full refund of the purchase price for a faulty product.

  • Please e-mail us a photo of the fault and your contact details within 30 days of the date of purchase so we can arrange your refund.

2 Year Replacement Warranty

  • You are entitled to have faulty goods replaced within 2 years of purchase.

  • Please e-mail us a photo of the fault along with your contact details so we can arrange your replacement.  

  • Faulty goods will need to be returned before a replacement can be sent. 
     

What Defines a Faulty Product?

As defined by the  Australian Competition and Consumer Commission, a faulty product is when the item::

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Fair wear and tear is not covered by this guarantee.

Please keep your proof of purchase—e.g. your receipt.

CUSTOMER FEEDBACK

  • We wouldn't be here without our customers so we value your feedback!

  • We really appreciate you taking the time to send us your suggestions and questions.

  • This is the only way we can constantly improve and find ways to provide you with the best possible products and features to suit your needs.

  • if you have any questions, queries or concerns at all. We will always try our best to get back to you as soon as possible.

  • Please email us at info@newlyfe.com.au or message us via our Facebook page, www.facebook.com/NewLyfeproducts/