For your peace of mind, our goods are backed by our manufacturer 45-day money-back guarantee and a 12-month replacement warranty on faulty goods.
This assurance commences on the day of purchase, as reflected on your purchase invoice/receipt.
45-Day Money-Back Guarantee
- You’re entitled to a full refund of the purchase price for a faulty product.
- Please e-mail us a photo of the fault and your contact details within 45 days of the date of purchase to info@newlyfe.com.au for a full investigation. If necessary, the goods will need to be returned to us at your cost for closer examination.
- Faulty goods will be investigated before a refund is offered.
12-Month Replacement Warranty
- You are entitled to have faulty goods replaced within 1 year of purchase.
- Please e-mail us a photo of the fault along with your contact details. If necessary, the goods will need to be returned to us at your cost for closer examination.
- Faulty goods will be investigated before a replacement can be sent.
What Defines a Faulty Product?
As defined by the Australian Competition and Consumer Commission, a faulty product is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Fair wear and tear is not covered by this guarantee. Faults caused by general wear-and-tear, improper care or misuse of the product or faults caused with intent are not covered.
Please keep your receipt or order number for proof of purchase.
We follow the guidelines set out by the Australian Competition and Consumer Commission. Therefore, we are not required to provide a refund or replacement if you simply change your mind. Please know that we will do everything we can to assist you and make sure you are happy. Always reach out through our Contact Us Page if you have any queries.
Can I return or exchange an item?
You want to swap an item?
Please place a new order and advise us through the contact us page that you will be returning your unwanted items at your cost. You will be given a full refund once the items are received by our warehouse. Full refunds will only be offered for goods that are unused and still in their original packaging which is not torn or damaged.
You don’t want it anymore?
Full refunds will only be offered for goods that are unused and still in their original packaging. If you don’t want the item anymore, please advise us through the contact us page that you will be returning your unwanted items. You will be given a full refund once the items are received by our warehouse and checked that they are in their original packaging which is not torn or damaged and the product is not used.
Please make sure that you’re happy with your choices before submitting your order and please be aware that the returns postage is at the cost of the customer. Full refunds will only be offered for goods that are unused and still in their original packaging which is not damaged or torn.
For more information on Refunds and Returns, please refer to our FAQs page
